Last updated: 12/15/2024
These Terms of Service (hereinafter "ToS") govern the access and use of services provided by LSP Labs, a simplified joint-stock company (SAS) registered with the Paris Trade and Companies Register under number 9350 92 148 00011, whose registered office is located at 60 rue François Premier, 75008 Paris, France (hereinafter "the Company" or "Doksure"). The Doksure online solution is accessible via the address https://app.doksure.com and/or any other address, application, or platform designated by the Company (hereinafter "the Service").
These ToS define the rights and obligations between the Company and any natural person at least 18 years old, having full legal capacity, acting within the framework of their professional activity or as an authorized legal representative to bind a legal entity (hereinafter "the User"). The User acknowledges and accepts that the Service is exclusively intended for professional use, excluding consumer laws which are not applicable in this context.
The ToS as well as the Privacy Policy together form the "Contract".
By accessing the Service, the User agrees to comply with these ToS.
The Service is accessible online via the website doksure.com. Access to the Service may be subject to the creation of a user account, acceptance of these ToS, and payment of applicable subscription fees.
These ToS govern access, consultation, navigation, and more generally the use of the Service. The applicable ToS are those in force at the time of user account creation and/or subscription to the Service. Any use, registration, subscription, or payment constitutes full and entire acceptance of the ToS in force. Any User who does not wish to adhere to or comply with the ToS must refrain from using the Service and, if necessary, close their user account.
The Company reserves the right to modify the Service and these ToS at any time. The User undertakes to regularly consult the ToS to take note of any modifications. Any substantial modification will be notified to the User. By continuing to access or use the Service after the modifications take effect, the User will be deemed to have accepted the revised ToS.
These ToS prevail over any other document, including any general purchasing conditions of the User, as well as any advertising or marketing support. By accepting the ToS, the User acknowledges having obtained all necessary information from the Company to ensure that the Service corresponds to their needs.
To access the Service, each User must first create an account (hereinafter "the Account") by providing mandatory information such as name, contact details, and a valid email address. This information must be accurate and complete at all times.
When creating an Account, the User can choose one of the following methods:
Subscribed User (hereinafter "Subscribed User"):
Subscribes to a paid subscription and is responsible for payment and for Users having access to the Service via this subscription.
Guest User (hereinafter "Guest User"):
Invited by a Subscribed User to access the Service under the subscribed subscription. The Subscribed User can grant administration rights to the Guest User, such as management of payments, invoices, and invitation of other users.
The Subscribed User guarantees that all Guest Users read, accept, and comply with these ToS. The Subscribed User undertakes to ensure compliance with the ToS by Guest Users.
The Company may refuse the creation of an Account or subscription to a subscription for any User who has had payment incidents or has violated these ToS or any applicable legislation.
The User undertakes to keep their credentials and passwords confidential and to prevent any unauthorized access by a third party. The Subscribed User is responsible for the security of Guest User accounts. In case of suspicion of violation of this obligation or any other security breach, the Company may suspend or restrict access to the Service.
Except during a free trial period, the Service is provided against payment of applicable fees.
The Service is available online and requires the User to have, by their own means, adequate, up-to-date, and compatible computer equipment as well as Internet access. The User bears all costs related to such equipment and connections.
Subject to technical or material constraints, the Company offers the Service 24 hours a day, 7 days a week. The User is informed that the Company may interrupt direct or indirect access to the Service for technical or editorial reasons (maintenance, update, etc.) without notice. As far as possible, the Company will endeavor to inform Users in a timely manner, subject to technical and/or security imperatives.
The proper functioning of the Service does not depend solely on the Company. Therefore, the Company is subject to no obligation of result as to the availability, continuity, extent, quality, relevance, and accuracy of the Service. The availability of the Service depends notably on:
The Company cannot be held responsible for interruptions or disturbances caused by factors beyond its control.
The User undertakes to use the Service in accordance with its purpose and in compliance with the laws in force. Any abusive use or use contrary to these ToS may result in the suspension or termination of the user account.
The User guarantees that files uploaded and transferred via the Service comply with all applicable laws and regulations, including but not limited to, laws on intellectual property protection, confidentiality, and personal data. The Company declines all responsibility for the legality, accuracy, or quality of files transferred by the User.
The User undertakes to indemnify and defend the Company against any claim, loss, damage, or expense (including reasonable legal fees) resulting from the use of the Service to transfer illicit files or in violation of the rights of a third party.
The Company undertakes to provide the User with access to updates and new versions of the Service at no extra cost. However, access to certain functionalities or new modules developed and/or proposed later by the Company may be subject to the payment of additional fees by the User.
After opening their Account, Users will be invited to choose from several types of subscriptions offering different functionalities, as detailed on the Doksure website.
Access to the Service is billed on a subscription basis ("Subscription(s)"). The User will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing Cycles can be monthly or annual, depending on the type of subscription selected at the time of purchase.
At the end of each Billing Cycle, the Subscription will be automatically renewed under the same conditions, except for the Fee rate, which may evolve as described below, unless the User terminates it before renewal or the Company terminates it. The User can terminate the renewal of their Subscription via their online account management page or by contacting Doksure customer support. In any case, termination must be communicated before the start of the next Billing Cycle.
The fees due by the User for the provision of Services and other applicable pricing methods by the Company are specified on the Doksure website at the following address: https://www.doksure.com/pricing.
The applicable Fees are those indicated on the day the User subscribes to their Subscription or renews it. Fees are fixed under the conditions mentioned above and can be modified by the Company.
The Company, at its sole discretion and at any time, may modify the Fees. Any modification of the Fees will take effect at the end of the current Billing Cycle.
The Company will reasonably inform the User of any modification of the applicable Fees to offer them the possibility of terminating their Subscription before the entry into force of this change.
In all cases, the new Fees will apply to the Billing Cycle following their entry into force. Continued use of the Service after the entry into force of the new Fees will be considered an acceptance by the User of the new Fees.
All indicated Fees are expressed in euros, excluding taxes of any kind and other costs. Any expense that the Company might incur in the context of the execution of this Contract will be billed to the User at actual cost.
In the absence of special payment conditions stipulated in the Purchase Order, invoices issued by the Company must be settled within thirty (30) days from the invoice date. Any amount paid under this Contract is non-refundable.
The Company will bill the Services in advance on a recurring and periodic basis each month or each year, depending on the Billing Cycle and the type of Subscription chosen (depending on the expected scope of use), regardless of the actual use of the Services.
Payment management is handled by Stripe and billed by ChargeBee, third-party providers of the Company. Users are invited to consult their terms of use and privacy policy available on their respective websites: https://stripe.com and https://www.chargebee.com.
A valid payment method, including a credit card, is required to process the Subscription payment. The User must provide the Company with accurate and complete billing information, including their full name, address, state, zip code, phone number, and valid payment information. By submitting this payment information, the User automatically authorizes the Company to bill all Subscription Fees incurred by their Account on these payment instruments.
The User undertakes to provide the Company with all necessary information for billing. The User (or any other User delegated by them and/or acting on their behalf) must proceed with the payment in accordance with the applicable payment conditions.
The User acknowledges that a delay or failure of payment will prevent access and normal and complete use of the Services.
The Company may suspend or terminate a Subscription at any time in case of violation of the provisions of this Contract, such as (i) non-compliance with access and use conditions of the Services by the User; (ii) infringement of the Company's intellectual property rights; (iii) violation of warranties and technical requirements; (iv) violation of confidentiality obligations, or applicable legislation. In case of termination by the Company, it will endeavor to warn the User within a reasonable time. Such suspension or termination will be without compensation or right to refund and without prejudice to any claim for damages.
Closing an Account will automatically result in the immediate termination of the current Subscription. Upon termination of the Contract, the User will immediately cease accessing and using the Services and will delete all information, including Confidential Information of the Company.
The Parties agree that the following provisions will survive the termination of the Contract, whatever the cause: Warranties, Liability, Intellectual Property, and Confidentiality.
The User acknowledges and accepts that termination of the Contract results in the permanent deletion of all saved data, settings, and information, which cannot give rise to any claim for financial or other compensation.
The User acknowledges that the Company only provides the Services and cannot under any circumstances be held responsible for the legality of the use of the Services by the User.
The Services also depend on the availability of third-party systems, such as the Company's service providers, for which the Company gives no warranty as to their continuous availability, accuracy, or reliability.
The Company does not guarantee in any case that the Services, their functionalities, and the information provided will meet the expectations of the User's professional or commercial activities.
The Company undertakes to provide the Service with diligence and skill but does not guarantee that the Service will be free from errors or accessible uninterruptedly. The Company declines all responsibility for direct or indirect damages resulting from the use or inability to use the Service.
In no case shall the Company be liable for indirect, special, incidental, consequential, or punitive damages, including loss of data, loss of revenue or profits, or other financial losses resulting from the use of the Service, even if the Company has been informed of the possibility of such damages. The total liability of the Company towards the User, under this Contract, will be limited to the total amount paid by the User for the Subscription to the Service over the last three (3) months preceding the generating event of the damage.
The User acknowledges that the Service is provided "as is" and that the Company does not guarantee absolute security of files transferred via the Service, although state-of-the-art security measures are implemented to protect this information.
The User is solely responsible for the security of their login credentials and undertakes to keep them confidential. In case of loss, theft, or suspicion of compromise of their credentials, the User must immediately inform the Company and modify their access information. The Company cannot be held responsible for consequences arising from a breach of this security obligation.
The Service, as well as all its components (software, texts, images, logos, etc.), are the exclusive property of the Company and are protected by intellectual property laws. The User is only authorized to use the Service under the conditions defined by these ToS and undertakes not to infringe the rights of the Company.
Subject to full payment of the Fees, the Company grants the User, for the duration of the Contract, a right of access and use of the Service on a personal, non-assignable, non-transferable, and non-exclusive basis, in accordance with the chosen option and conditions specified at the time of Subscription. The right of use means the right to represent and use the Service in accordance with its objectives and the terms of the Contract.
The User must not violate the Company's intellectual property rights and acknowledges that the Contract does not grant them, nor their employer or their group, any ownership right over the Service, but only the right to access and use it in accordance with the terms of the Contract. Except as expressly authorized by law, the User is strictly prohibited from any other use, in particular any rental, adaptation, modification, translation, arrangement, distribution, decompilation, or making the Service available to a third party, this list not being exhaustive. The User may only perform these operations (i) when authorized by law and provided that (ii) the User has previously requested the information sought from the Company and (iii) the Company has not been able to make this information available.
Each Party undertakes to implement all reasonable means to preserve the confidentiality of all information of any kind to which it has had access, whether obtained or accessed in any form whatsoever in the context of the negotiation and/or execution of the Contract, whether or not identified as confidential ("Confidential Information").
The Company undertakes to respect the legislation in force regarding personal data protection, notably the General Data Protection Regulation (GDPR). Data collected during the use of the Service is processed in accordance with the privacy policy, available on doksure.com/en/privacy. The User has a right of access, rectification, and deletion of their personal data, which they can exercise by contacting the Company.
Doksure uses end-to-end encryption (E2EE) protocols to protect files transferred via the Service. However, the User acknowledges that, although significant efforts are made to secure data, no method of data transmission over the Internet is entirely secure, and the Company cannot guarantee absolute security of transmitted information.
The User accepts that the Company's liability in case of security breach is limited to the terms of this liability and security policy.
These ToS are governed by French law. In case of dispute, the parties will endeavor to find an amicable solution. Failing an amicable resolution, the dispute will be submitted to the competent courts of Paris, France.
For any question relative to these ToS, the User can contact the Company at the following address: [email protected].
