Frequently Asked Questions

All the answers to master Doksure and simplify your daily routine.

General

Frequent Questions

How are my documents and those of my clients secured?

All documents uploaded to Doksure are end-to-end encrypted. This means no one can access them, not even us. With Doksure, your data is protected by advanced security protocols and stored on GDPR-compliant servers located in Europe.

What does end-to-end encryption actually mean?

End-to-end encryption means that the document is encrypted before or as it is sent, and remains protected during transfer and storage. In practice, only authorized people can view it. Even Doksure cannot read the content of your files.

Is Doksure GDPR compliant?

Yes. Doksure is designed to help professionals exchange and store documents within a GDPR-compliant framework, with security measures adapted to sensitive data. Data is hosted in Europe and exchanges are protected by encryption.

Can I send documents to third parties who don't have a Doksure account?

Yes, Doksure allows you to share documents with external recipients via secure links. These links provide a simple and secure solution, even if your correspondents don't have a Doksure account.

Do my clients need to create an account to upload their documents?

No. Your clients can upload their documents through a secure link, without creating an account or installing an application. The experience is designed to be simple, fast, and smooth on both desktop and mobile.

How does the Pro subscription work?

The Pro subscription is priced at €39 excl. VAT per month, or €31 excl. VAT per month with annual billing. It includes all Standard plan features, plus the Chrome and Outlook extension, the document cropping tool, and multi-user access so teams can work together in the same workspace. Like all Doksure plans, it is commitment-free and requires no installation.

Can I work with multiple users in the same Doksure workspace?

Yes. Doksure lets you centralize document handling in a shared workspace. If you need several people to collaborate, the Pro plan includes multi-user access.

Can Doksure automatically remind my clients about missing documents?

Yes. Doksure can automate reminders so you no longer have to chase missing documents manually by email or phone. This helps you collect files faster while keeping a clear view of each case's progress.

Where is the data stored?

Data is stored securely on infrastructure located in Europe. This helps reinforce regulatory compliance and better protect the sensitive documents of your clients and your team.

What happens if I cancel my subscription?

If you cancel your subscription, you retain access to your data until the end of the current period. Before final deletion, you will have the opportunity to download all your documents so you don't lose anything. We inform you in advance to allow you to manage this transition with peace of mind.

Lawyers

For Law Firms

How can Doksure help me as a lawyer?

Doksure works on three levels: storing and securing your client documents, and simplifying your exchanges. Result: save time, centralize your documents in one place, and say goodbye to scattered emails and multiple platforms. Everything is designed to let you focus on what matters most, without wasting time searching for a document or chasing a client.

Can I also use Doksure to collaborate with colleagues?

Yes, Doksure facilitates secure collaboration. You can securely share documents with your clients and colleagues via protected and ephemeral links.

Real Estate Agencies

For Real Estate Agencies

Why use Doksure as a real estate agency?

Doksure simplifies the collection and management of client documents (IDs, contracts, diagnostics...), while ensuring security, compliance, and organization. You save time and can focus on selling or renting rather than dossier logistics.

How to subscribe to Doksure?

Subscription is done directly online in a few clicks. Choose the plan adapted to your agency and start centralizing your client files immediately. Doksure subscription is commitment-free, with up to 1 TB of storage. No installation needed. All starting from €19 excl. VAT per month.

Do my clients need to create an account to upload their documents?

No. Your clients can securely upload their documents via a dedicated link, without needing to create an account.

Can I use Doksure to collaborate with partners or notaries?

Yes. You can easily share files with external partners while controlling access rights and document confidentiality.

Can I send documents to third parties who don't have a Doksure account?

Yes. Doksure allows secure sharing with external third parties via temporary links, without them needing to create an account.

Can Doksure automatically follow up with my clients for missing documents?

Yes. Automatic reminders can be activated to remind clients to send missing documents, without any effort on your part.

Insurance Brokers

For Insurance Brokers

Why use Doksure as an insurance broker?

Doksure simplifies the collection and management of client documents (IDs, supporting documents, contracts...), while ensuring security, compliance, and organization. You save time and can focus on your clients and their needs, rather than dossier logistics.

How to subscribe to Doksure?

Subscription is done directly online in a few clicks. Choose the plan adapted to your activity and start centralizing your client documents immediately. Doksure subscription is commitment-free, with up to 1 TB of storage. No installation needed. All starting from €19 excl. VAT per month.

Do my clients need to create an account to upload their documents?

No. Your clients can securely upload their documents via a dedicated link, without needing to create an account.

Can I use Doksure to collaborate with partners or insurance companies?

Yes. You can easily share files with your partners while controlling access rights and document confidentiality.

Can I send documents to third parties who don't have a Doksure account?

Yes. Doksure allows secure sharing with external third parties via temporary links, without them needing to create an account.

Can Doksure automatically follow up with my clients for missing documents?

Yes. Automatic reminders can be activated to remind clients to send missing documents, without any effort on your part.

Payroll Managers

For Payroll Managers

Why use Doksure as a payroll manager?

Doksure simplifies the collection and organization of employee documents (contracts, supporting documents, certificates...) while ensuring security and compliance. You save time and focus on payroll and consulting rather than dossier logistics.

How to subscribe to Doksure?

Subscription is done directly online in a few clicks. Choose the plan adapted to your firm and start centralizing your client documents immediately. Doksure subscription is commitment-free, with up to 1 TB of storage. No installation needed. All starting from €19 excl. VAT per month.

Do my clients or employees need to create an account to upload their documents?

No. Employees or clients can securely upload their documents via a dedicated link, without needing to create an account.

Can I use Doksure to collaborate with partners or clients?

Yes. You can easily share files with your clients or partners while controlling access rights and document confidentiality.

Can I send documents to third parties who don't have a Doksure account?

Yes. Doksure allows secure sharing with external third parties via temporary links, without them needing to create an account.

Can Doksure automatically follow up with my clients for missing documents?

Yes. Automatic reminders can be activated to remind clients to send missing documents, without any effort on your part.

Health Professionals

For Health Professionals

Why use Doksure as a health professional?

Doksure replaces document exchanges by email or paper with a secure, centralized, and fast system, allowing you to optimize your administrative time and improve the patient experience.

How to subscribe to Doksure?

Subscription is done directly online in a few clicks. Choose the plan adapted to your activity and start centralizing your patient files immediately. Doksure subscription is commitment-free, with up to 1 TB of storage. No installation needed. All starting from €19 excl. VAT per month.

Do my patients need to create an account to upload their documents?

No. Your patients can securely upload their documents via a dedicated link, without needing to create an account.

Can I use Doksure to collaborate with partners or colleagues?

Yes. You can easily share files with external partners while controlling access rights and document confidentiality.

Can I send documents to third parties who don't have a Doksure account?

Yes. Doksure allows secure sharing with external third parties via temporary links, without them needing to create an account.

Can Doksure automatically follow up with my clients for missing documents?

Yes. Automatic reminders can be activated to remind clients to send missing documents, without any effort on your part.